Patient and Visitor Services |
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Welcome to UCSF Children's Hospital. This
patient guide includes information about admissions,
appointments,
billing, clinics,
health
insurance, medical records, patient
rooms, preparing
your child for surgery and visiting
hours.
Here, we tailor our medical care to the developing
minds and bodies of children and offer programs especially
designed to support young patients and their families. We
realize that hospitals sometimes can seem overwhelming,
especially when you or your child is ill. We are dedicated to providing what we call
family centered care,
providing the highest quality medical care available and making your visit with us
as comfortable as possible.
Our 180-bed hospital — one of the nation's leading children's hospitals, according to U.S. News & World Report
— provides services customized for young patients, such as:
- Child Life to help children
and their families adjust to hospitalization and make their stay as positive as possible
- Compass Care, comprehensive palliative care for children with chronic life-threatening
conditions as well as those who need end-of-life care
- Social workers, who are
trained in the needs of children and their families
For your convenience, we offer an online Gift Shop that delivers balloons,
books, flowers, toys and other merchanidse to our hospital patients and staff.
Clinic Guides
Review these clinic guides designed to ensure
that your visit to UCSF Medical Center is convenient and
that you get the most out of our services.
Special Needs
Interpreter Services (415) 353-2604
Interpreter services are available in many languages
including Cantonese, Mandarin, Spanish and Russian. We also
provide interpreters in American Sign Language. If your
English is limited or if you or your child are speech or
hearing impaired, please ask your doctor or nurse to contact
us and an interpreter will be requested at no cost to you.
TTY Operator (415) 885-3TTY
If you or your child are hearing impaired, pay phone TTYs
(Telephone Text) -- also known as TDDs (telecommunication
devices for the
deaf) -- are available throughout the hospital.
We also provide bedside TTYs, phone amplifiers, pocket talkers
and closed captioned television for patients. Medical center
operators are available 24 hours a day by TTY.
Volunteer Services (415)
353-1196
Books on tape are provided by Volunteer Services
for visually impaired patients.
Patient Privacy
UCSF Children's Hospital is committed to protecting
your child's medical information. For information about
the rights you and your child have and the obligations we
have regarding the use and disclosure of medical information,
please see our Notice
of Privacy Practices.
Patient Relations
For any other services or special requests, please ask
your nurse or call Patient Relations at (415) 353-1936.
Smoke-Free Environment
Please note that UCSF is a smoke-free environment. Smoking
in and around the hospital premises and affiliated sites is prohibited.
Hospital patients who smoke will receive nicotine replacement therapy
and counseling by our smoking cessation team. Nicotine replacement
products will be available in the hospital Gift Shop at Parnassus and
Mount Zion for family members and visitors who smoke. See a map that
outlines the UCSF smoke-free zone
at Mount Zion and Parnassus.
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